Cloud Phone Systems and Business VoIP for UK Businesses

VoIP means your calls travel over your internet connection instead of an old phone line. A cloud phone system takes it further: the whole system runs in the cloud rather than on a box in your office, so there's no hardware to buy or maintain. People make and take calls through an app on a mobile, desktop or browser, or on a desk phone if they'd rather. It works like a normal phone. It just costs less to run and does a good deal more.

Most businesses cut their phone bill, though how much depends on how many users you have, how you call now and what you're paying. The structural wins are the reliable ones: no line rental, cheaper calls over the internet, and no on-site hardware to maintain or replace. We'll look at your current setup and quote it properly, so you can see the actual numbers before committing to anything.

Yes, almost always. Your customers carry on ringing the same numbers. We handle the porting through our trunk provider as part of the move and plan the timing carefully so your calls keep running. It's the question we get asked most, and it's rarely the problem people expect.

The phones aren't stranded. Because the system is in the cloud, inbound calls can divert to mobiles or another number automatically, and your team keeps working from the mobile app over 4G, 5G or home broadband. The platform itself runs on clustered servers with failover, so one fault doesn't take the phones down. We'll check your connection is up to the job before go-live, which is the part that actually decides it.

That's what it's for. Calls on a mobile, laptop or browser using your business number, wherever people are. Calls transfer between them regardless of who's in the office, everyone's on the same system, and nobody has to hand out a personal mobile number.

Less than you'd think. For a lot of people the mobile, desktop and web apps are the whole answer, so you can go live with no new hardware at all. If you want a handset on the desk we support a range including Yealink and Fanvil, and we'll suggest what fits. Mixing is normal: some people on apps, some on desk phones.

Yes. If your team already uses Microsoft Teams they can make and take ordinary phone calls from inside it with Teams Direct Routing, no separate Microsoft calling plans needed. It turns Teams into a full business phone. It pairs with our Microsoft 365 and Teams support so the whole lot is managed together.

Yes. Calls are encrypted by default, TLS protecting the signalling and SRTP encrypting the audio, so conversations can't be casually intercepted. Access to the system is controlled and logged, and the platform is hosted in the UK and managed by our team. It sits alongside our cyber security and Cyber Essentials services, so the phones are protected to the same standard as everything else.

It's BT retiring the UK's analogue and ISDN phone lines, completing in January 2027. After that those lines stop working, which affects any business still running phones over them, and sometimes alarms, door entry or card machines too. That last group is the one people forget until it's urgent. Moving to a cloud phone system takes you off those lines entirely, and doing it early is considerably calmer than doing it late.

Yes. We are based nearby in Dorchester and provide hosted VoIP, hosted PBX and cloud PBX systems to businesses across Dorset, including Poole, Bournemouth, Weymouth, Dorchester, Wimborne, Ferndown and Bridport. Everything is set up and supported remotely, so there is no wait for an engineer to travel out to you.

Usually yes, as long as the broadband can carry it. The system itself lives in the cloud, so nothing depends on hardware at your site. What matters is the connection, and we check that before anything is agreed rather than after. If your line will not support the calls you need, we will tell you.

There is no phone system on your premises to develop a fault. The platform is monitored around the clock and maintained by us, and configuration changes and fixes are made remotely, so there is nothing to wait in for.