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Business IT Support Services for UK Companies

Professional IT Support That Keeps Your Business Running Smoothly

Your business depends on technology working reliably every single day. Our business IT support services provide comprehensive monitoring, proactive maintenance, and expert help desk support to ensure your systems never let you down. Based in Dorset and serving companies across the UK, we deliver enterprise-grade IT solutions at prices that work for growing businesses.

From £15/workstation

UK-Based Team

No Long-Term Contracts

Get Your Free IT Health Check

IT Challenges That Hold UK Businesses Back

Running a business is challenging enough without technology problems adding to your stress. If any of these frustrations sound familiar, you’re not alone—and there’s a better way forward.

Costly Downtime

Every minute your systems are down costs your business money. UK businesses lose an average of £4,500 per hour during unplanned IT outages, and for small companies, even brief downtime can mean missed deadlines, frustrated customers, and lost revenue.

Cybersecurity Vulnerabilities

Cyber attacks targeting UK businesses increased by 37% last year, with small and medium enterprises being prime targets. Without proper business IT support and security measures, your company data, customer information, and reputation are at risk.

Unpredictable IT Costs

The traditional break-fix model means surprise bills every time something goes wrong. Emergency call-outs, hourly rates, and unexpected hardware failures make budgeting nearly impossible and strain your cash flow when you least expect it.

Slow Response Times

When IT problems strike, waiting hours—or even days—for support isn't acceptable. Your team sits idle, projects stall, and customer service suffers while you're stuck in a support queue.

No Strategic IT Direction

Many businesses operate without a clear technology roadmap. Outdated systems, missed opportunities for automation, and reactive rather than proactive IT management leave you constantly playing catch-up instead of getting ahead.

Explaining Your Setup Every Time

Nothing wastes more time than explaining your entire IT infrastructure to a different technician on every support call. Without dedicated support, you lose context, history, and the efficiency that comes from working with someone who truly understands your business.

How Our Business IT Support Solves These Problems

HGC IT delivers proactive business IT support that prevents problems before they impact your operations. Our comprehensive approach transforms technology from a constant headache into a strategic asset for your company.

24/7 Proactive Monitoring

Our advanced monitoring systems watch your infrastructure around the clock, detecting and resolving 85% of potential issues before they cause downtime.

Enterprise-Grade Cybersecurity

Protect your business with the same security tools used by large corporations. Multi-layered threat detection, security audits, and GDPR-compliant data protection.

Fixed Monthly Pricing

Say goodbye to surprise IT bills. Transparent pricing from just £15 per workstation gives you predictable monthly costs with no hidden fees.

Rapid UK-Based Support

Our UK-based help desk provides fast response times from engineers who understand British business. No overseas call centres—just friendly, knowledgeable support.

Strategic IT Roadmapping

We don't just fix today's problems—we help you plan for tomorrow. Annual IT audits and technology roadmaps keep your business ahead of the curve.

Dedicated Account Management

Your dedicated IT engineer knows your business inside and out. No more explaining your setup to strangers—consistent, contextual support every time.

See Our Full Service Offering

What's Included in Our Business IT Support

Our all-inclusive business IT support packages cover everything your company needs to operate securely and efficiently. No hidden costs, no surprise charges—just comprehensive IT care.

Help Desk Support
Proactive Monitoring
Cybersecurity
Cloud Services
Strategic Services
Help Desk Support
  • UK-based technical support team
  • Fast response times for all tickets
  • Remote and on-site support options
  • Expert troubleshooting and resolution
  • User training and guidance
Proactive Monitoring
  • 24/7 infrastructure monitoring
  • Automated patch management
  • Performance optimisation
  • Backup monitoring and verification
  • Early warning alerts and reporting
Cybersecurity
  • Advanced endpoint protection
  • Email security and spam filtering
  • Firewall management
  • Security awareness training
  • GDPR compliance support
Cloud Services
  • Microsoft 365 management
  • Cloud backup solutions
  • Migration assistance
  • Remote working enablement
  • Cloud infrastructure support
Strategic Services
  • Annual IT health assessments
  • Technology roadmap planning
  • Budget planning and forecasting
  • Vendor management
  • IT procurement guidance

Why UK Businesses Choose HGC IT for Business IT Support

100% UK-Based Support

Based in Portland, Dorset, our entire support team is UK-based. You'll speak to friendly, knowledgeable engineers who understand the unique challenges facing British businesses. No overseas call centres, no communication barriers—just reliable support from people who get it.

No Long-Term Contracts

We believe in earning your business every single month. That's why we don't lock you into lengthy contracts. You stay with us because we deliver exceptional results, not because you're trapped in a legal agreement. This keeps us accountable and focused on your success.

Transparent, Predictable Pricing

Our business IT support starts from just £15 per workstation with absolutely no hidden fees. You'll know exactly what you're paying for before you sign up, and there are no surprise charges down the line. Budget with complete confidence.

Dedicated Partnership Approach

We treat every client as a partner, not just another support ticket. Your dedicated IT engineer learns your business, understands your goals, and provides personalised support that genuinely moves the needle. We're invested in your success.

Frequently Asked Questions About Business IT Support

How much does business IT support cost in the UK?
Business IT support costs vary depending on your needs, but UK prices typically range from £15-£100 per user per month. At HGC IT, our comprehensive managed IT support starts from just £15 per workstation, including 24/7 monitoring, help desk support, and cybersecurity protection with no hidden fees.
What's the difference between managed IT support and break-fix support?
Break-fix support is reactive—you call when something breaks and pay per incident. Managed IT support is proactive—we monitor your systems 24/7, prevent problems before they occur, and provide unlimited support for a fixed monthly fee. Most businesses find managed support more cost-effective and less disruptive.
Do you require long-term contracts?
No, we don’t believe in locking clients into lengthy commitments. Our business IT support operates on a rolling monthly basis, giving you complete flexibility. We earn your business every month through excellent service, not contractual obligation.
Can you support businesses outside of Dorset?
Absolutely. While we’re based in Portland, Dorset, we provide business IT support to companies across the entire UK. Our remote support capabilities allow us to assist businesses nationwide, and we can arrange on-site visits when required for clients throughout the country.
How quickly can you respond to IT emergencies?
Our UK-based support team provides fast response times for all support requests. Critical issues receive immediate attention, and most problems are resolved remotely within minutes. Our 24/7 monitoring also means we often detect and fix issues before you even notice them.
What industries do you specialise in?
We provide business IT support to companies across multiple sectors, including professional services (law, accountancy, consulting), healthcare, retail, manufacturing, and more. Our solutions are tailored to meet the specific compliance and operational requirements of each industry.
Is cybersecurity included in your business IT support?
Yes, comprehensive cybersecurity is included in all our managed IT support packages. This covers advanced endpoint protection, email security, firewall management, regular security audits, and GDPR compliance support. We believe security shouldn’t be an expensive add-on.
How do I switch from my current IT provider to HGC IT?
Switching is straightforward and we handle the entire transition process. We’ll conduct a comprehensive audit of your current systems, document everything, coordinate with your existing provider, and ensure a smooth handover with zero disruption to your operations.

Ready to Transform Your Business IT Support?

Book your free IT health check today and discover how HGC IT can eliminate your technology headaches. Our expert team will audit your current systems, identify security vulnerabilities, and show you exactly how our business IT support services can help your company thrive.

  • No obligation consultation
  • Detailed IT health report
  • Clear pricing with no hidden fees
  • Response within 24 hours
  • 01305 310006
  • hello@hgcit.co.uk

Get Your Free IT Health Check

We respect your privacy. Your information will never be shared with third parties.

Managed IT Support

At HGC IT Solutions, we provide expert IT services in Dorset, tailored to meet your specific needs. Our certified team provides world class support, cost-effective solutions, and enhanced security to protect your business.

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