Are you a London business searching for reliable IT support services without the capital’s premium prices? Our Dorset-based team delivers expert London IT support at rates 30-40% lower than city-based providers – with no compromise on quality or service.
Why pay London rates when you can get the same enterprise-level managed IT services from our dedicated UK-based team? We provide 24/7 monitoring, proactive maintenance, and cybersecurity protection to London businesses across all industries, all managed remotely from our Portland headquarters.
With HGC IT, you get a dedicated IT engineer who knows your business inside and out, rapid response times, and the peace of mind that comes with proper IT management – all from just £15 per workstation with no long-term contracts.
✓ From £15/workstation
✓ UK-based support team
✓ No long-term contracts
✓ 24/7 monitoring included
Or call us directly: 01305 310006
If you’re running a London business, you’ve probably experienced at least one of these frustrating IT problems. You’re not alone – these are the most common challenges our clients faced before switching to HGC IT’s managed services.
London IT support companies often charge 30-40% more than regional providers simply because of their location. These premium rates eat into your budget without delivering proportionally better service. Small businesses end up paying enterprise prices for basic support.
When your email goes down or your system crashes, you can't afford to wait hours for a callback. Many London IT support companies are overbooked, leaving you stuck in a queue while your business grinds to a halt. Every minute of downtime costs you money and frustrates your team.
Many London IT support companies lock you into 12-24 month contracts with confusing terms and unexpected charges. Setup fees, after-hours fees, per-incident fees – the costs add up quickly. You're trapped paying for service you're unhappy with because breaking the contract costs even more.
Most IT companies only fix problems after they cause downtime and disruption. Your server crashes, then they respond. Your backup fails, and you only find out when you need it. This reactive approach means you're constantly firefighting instead of preventing issues before they impact your business.
You get a different technician every time you call for support, which means explaining your setup over and over again. No one knows your business, your systems, or your preferences. This lack of continuity leads to slower resolutions and repeated mistakes that a dedicated engineer would avoid.
London businesses are prime targets for cybercriminals, but basic IT support isn't enough to protect you. Many support companies offer minimal security – basic antivirus and maybe a firewall – leaving you vulnerable to ransomware, data breaches, and compliance issues that could destroy your business.
Sound familiar? These problems don’t just cost money – they cost time, productivity, and peace of mind. The good news is that they’re all completely preventable with the right IT support partner.
Our Dorset-based team leverages advanced remote technology to provide the same level of IT support that London businesses need – without the London markup. Here’s exactly how our managed IT services for London companies work:
We monitor your systems around the clock from our Portland operations center, catching and fixing issues before they cause downtime. Our automated systems detect problems while you sleep, so your team starts every day with reliable, optimized IT systems. We prevent 85% of IT issues before they impact your business.
Based in Dorset, our operating costs are significantly lower than London IT support companies, and we pass those savings directly to you. Get the same expertise, tools, and service level as city-based providers at 30-40% lower rates. From just £15 per workstation with transparent, predictable monthly billing.
You get the same experienced engineer every time – someone who knows your business, your systems, and your preferences inside and out. No more explaining your setup repeatedly or dealing with offshore call centers. Your engineer becomes an extension of your team, providing personalized support that gets faster and better over time.
99% of IT issues can be resolved remotely using our secure remote access tools. This means faster response times than on-site visits and problems fixed in minutes, not hours. Average response time under 2 hours, even from Dorset to London. For the rare 1% that needs hands-on support, we coordinate with trusted London partners.
London businesses face constant cyber threats. We provide multi-layered security including advanced threat detection, 24/7 security monitoring, email filtering, employee security training, and regular vulnerability assessments. Our security protocols meet insurance and compliance requirements, protecting your business and your reputation.
No long-term contracts, no setup fees, no exit penalties. We earn your business every single month by delivering exceptional service. Scale up or down as your business grows or changes. Cancel anytime with 30 days notice. We're confident in our service quality, so we don't need to trap you in contracts.
Our managed IT services for London include everything you need to run your business smoothly and securely. Here’s what’s included in your monthly support package:
What’s Included:
Why It Matters: Most IT problems show warning signs before they cause downtime. Our monitoring catches these early warnings and fixes them automatically – often before you even know there was an issue. This proactive approach prevents 85% of potential IT problems.
Multiple Ways to Reach Us:
We Handle: Email problems, password resets, software issues, printer problems, mobile device setup, user account management, application errors, and any other day-to-day IT questions your team has.
Multi-Layer Security Approach:
London-Specific Protection: As a London business, you’re a high-value target for cybercriminals. Our security protocols are designed to protect against the sophisticated threats targeting UK businesses.
Cloud Infrastructure Support:
Hybrid Environment Support: Many London businesses operate hybrid setups with both on-premises and cloud systems. We manage both seamlessly, ensuring everything works together reliably.
Complete Microsoft 365 Management:
Maximise Your Investment: Most businesses only use 30% of Microsoft 365’s capabilities. We help you leverage the full platform to improve collaboration and productivity.
Comprehensive Data Protection:
When Disaster Strikes: Whether it’s ransomware, hardware failure, or human error, we can restore your data quickly. Our average recovery time for critical systems is under 4 hours.
Remote-First, On-Site When Required:
The 99% vs 1%: While 99% of issues are resolved remotely, we recognize that some situations require hands-on support. We coordinate with vetted partners in London to provide on-site assistance when truly needed, keeping your costs down while ensuring comprehensive coverage.
Save 30-40% compared to London-based IT support companies while receiving the same level of expertise and service. Our Dorset location means lower overheads, and we pass those savings directly to you. From just £15 per workstation per month, you get enterprise-level support that would cost £25-35 from London providers. No hidden fees, no setup charges, no surprise bills – just transparent, predictable pricing that makes sense for growing businesses.
All our engineers are based in the UK, speak English as their first language, and understand UK business culture and working hours. You'll never be transferred to an overseas call center or deal with communication barriers. We're available during your business hours (Monday-Friday, 9am-5pm GMT) with emergency support outside these times when needed. Your data never leaves the UK, ensuring GDPR compliance and giving you peace of mind about data sovereignty.
We've been providing remote IT support to businesses across the UK for years, refining our processes and technology to deliver exceptional service regardless of physical location. Our secure remote access tools allow us to fix most issues faster than on-site visits, often resolving problems in minutes rather than waiting hours for a technician to arrive. For London businesses, this means the same rapid response you'd expect from local providers, but at regional pricing. When physical presence is truly needed, we coordinate with trusted London partners.
Month-to-month service with no long-term contracts means you're free to leave anytime with just 30 days notice. We don't need to trap you in contracts because we're confident in our service quality – we earn your business every single month. Scale up or down as your business needs change, add or remove users as you grow, and adjust service levels without penalty. This flexibility is perfect for London businesses in growth mode or navigating uncertain times.
Modern remote support technology allows us to manage your IT systems just as effectively as if we were in the next room. We use secure remote access tools to monitor your systems 24/7, fix issues in real-time, and perform maintenance without ever needing to visit your office. In fact, remote support is often faster than on-site visits – we can start working on your problem within minutes rather than waiting hours for a technician to travel across London. Studies show that 99% of IT issues can be resolved remotely, and for the rare 1% that requires physical presence, we coordinate with trusted London-based partners to provide hands-on support when truly needed.
Our average response time is under 2 hours during business hours (Monday-Friday, 8am-5:30pm), regardless of whether you’re in London or elsewhere in the UK. For critical issues affecting business operations, we prioritize even faster response. Because we work remotely, we can often start troubleshooting immediately without travel time delays. Emergency support is available outside business hours for urgent situations. Our 24/7 monitoring system detects and resolves many issues automatically before they even require human intervention.
Yes, for the rare occasions when hands-on support is truly necessary (hardware installation, physical equipment issues, network cabling, etc.), we coordinate with our network of trusted, vetted partners in London. These partners work under our direction to ensure consistent service quality. However, you’ll find that most issues are resolved faster remotely – fixing a problem in 10 minutes via remote access is much more efficient than waiting 2-3 hours for an on-site visit. This hybrid approach gives you the best of both worlds: rapid remote support for 99% of issues and local presence when truly required.
Most London businesses save 30-40% on their IT support costs when switching to HGC IT. London-based IT support companies typically charge £25-35 per workstation per month due to higher office rents, salaries, and operating costs in the capital. Our Dorset location allows us to offer the same level of service from just £15 per workstation per month. For a business with 20 workstations, that’s a saving of £200-400 per month (£2,400-4,800 annually) without any reduction in service quality. We also don’t charge setup fees, exit fees, or hide costs in complex contracts.
Our £25 per workstation monthly fee includes: 24/7 system monitoring and automated maintenance, help desk support via phone and email, proactive security management, patch management for Windows and applications, backup monitoring, remote troubleshooting and support, monthly reporting, and access to your dedicated support engineer. Additional services like Microsoft 365 management, advanced cybersecurity tools, cloud services, and on-site support (when needed) may incur additional fees but are always transparent and agreed upfront. There are no hidden charges, setup fees, or surprise bills.
Most new clients are fully onboarded within 1-2 weeks. The process starts with a free IT assessment where we audit your current systems, identify any immediate issues, and create a transition plan. We then schedule your onboarding, which includes installing our monitoring tools, setting up your dedicated engineer’s access, documenting your systems, and ensuring everything is running smoothly. During the transition, we work closely with any existing IT provider to ensure a seamless handover with zero disruption to your business operations.
Absolutely. Our month-to-month service model is specifically designed for flexibility. Add users as you hire new employees, remove them when staff leave, adjust service levels as your needs change – all without penalty or complex contract renegotiations. Simply let us know what’s changing, and we’ll adjust your service and billing accordingly. This makes us ideal for growing London businesses, seasonal businesses, or companies navigating uncertain economic conditions who need the flexibility to adapt quickly.
While our standard support hours are Monday-Friday 9am-5pm GMT, emergency support is available outside these hours for critical situations that cannot wait until the next business day. Examples include complete network outages, security breaches, or critical system failures affecting business operations. Our emergency support number is monitored 24/7, and we’ll respond to genuine emergencies as quickly as possible. We define clear criteria for what constitutes an emergency versus an issue that can wait, ensuring resources are available when you truly need them while keeping costs reasonable for everyone.
Join the London businesses saving 30-40% on IT support costs while getting better service. Get your free IT assessment today and discover exactly how much you can save with our Dorset-based team.
Or call us directly: 01305 310006 Monday – Friday, 9am – 5:30pm
