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Managed IT Support Services for Dorset Businesses

Proactive IT support that prevents problems before they cost you money

Running a business in Dorset? IT failures shouldn’t slow you down. Our managed IT support services monitor your systems 24/7, catching issues before they cause downtime. Get enterprise-level protection from £15 per workstation—delivered by our UK-based team right here in Portland, Dorset.

Get Your Free IT Health Check

✓ From £15/workstation   |   ✓ UK-based team in Portland   |   ✓ No long-term contracts

Common IT Challenges Facing Dorset Businesses

Unexpected Downtime Costs

Your servers crash on Friday afternoon, leaving your team unable to work and your customers frustrated. Every minute of downtime costs you money and damages your reputation.

Constant Security Threats

Cybercriminals target small businesses in Dorset daily. One successful phishing email could expose your customer data, trigger GDPR fines, and destroy years of trust.

Reactive Break-Fix

You only call IT when something breaks. By then it's too late—you've already lost productivity, revenue, and your team's valuable time waiting for fixes.

Unreliable Remote Support

Your current IT provider is based overseas. They don't understand UK business hours, regulations, or your local needs. Support tickets take days, not hours.

How We Solve These Problems

24/7 Proactive Monitoring

We watch your systems around the clock, catching and fixing issues automatically before they cause downtime. Most problems are resolved before you even know they existed.

UK-Based Expert Team

Our Portland-based engineers understand UK business needs, work hours, and regulations. Get support during your business day from people who speak your language.

Dedicated Account Engineer

You get the same engineer who learns your business inside and out. No more explaining your setup to different technicians every time you need help.

Advanced Cybersecurity Protection

Multi-layered security including email protection, endpoint monitoring, firewall management, and Cyber Essentials certification keeps your Dorset business safe.

Predictable Monthly Costs

From £15 per workstation with no hidden fees or surprise bills. Budget confidently with transparent, fixed-price IT support that scales with your business.

Fast Response Times

Critical issues resolved within 15 minutes for managed clients. Our proactive approach means 85% of problems are prevented entirely.

What's Included in Our Managed IT Support

24/7 System Monitoring
  • Real-time monitoring of servers, workstations, and networks
  • Automated alerts for potential issues
  • Performance optimization and resource management
  • Disk space, memory, and CPU monitoring
  • Network bandwidth monitoring
  • Automatic patch management for security updates
Help Desk Support
  • Unlimited support tickets during business hours
  • 15-minute response time for critical issues
  • Remote and on-site support across Dorset
  • Email and phone support channels
  • Dedicated engineer who knows your business
  • Support for Microsoft 365, cloud services, and business applications
Cybersecurity Services
  • Advanced email protection against phishing and malware
  • Endpoint security for all devices
  • Firewall management and configuration
  • Regular security assessments
  • Cyber Essentials certification support
  • Dark web monitoring for compromised credentials
Cloud Services & Backup
  • Managed cloud backup with encryption
  • Microsoft 365 management and migration
  • Cloud storage solutions
  • Daily automated backups
  • Disaster recovery planning
  • Business continuity support
Strategic IT Planning
  • Quarterly business reviews
  • Technology roadmap development
  • Budget planning and forecasting
  • Hardware and software recommendations
  • Compliance guidance (GDPR, Cyber Essentials)
  • Vendor management

Why Dorset Businesses Choose HGC IT

We’re not just another IT company. We’re your local Dorset team committed to keeping your business running smoothly with transparent, reliable, and proactive IT support.

Expert IT Services Dorset for Businesses

Local Portland-Based Team

We're based right here in Portland, Dorset. When you need on-site support in Weymouth, Bournemouth, Poole, or anywhere across Dorset, we're already nearby. No waiting days for overseas support—we understand UK business hours and regulations.

Dedicated Engineer for Your Business

You get the same engineer every time. They learn your systems, your team, and your business goals. No more repeating yourself or explaining your setup to different technicians with every support call.

No Long-Term Contracts

We earn your business every month. Our transparent pricing starts from £15 per workstation with no hidden fees, no surprise bills, and no lengthy contracts locking you in. Cancel anytime with reasonable notice.

Proactive, Not Reactive

We prevent 85% of IT problems before they happen. Our 24/7 monitoring catches issues automatically while you sleep, so your team starts every day with reliable, secure systems that just work.

Serving Businesses Across Dorset

From our base in Portland, we provide comprehensive managed IT support to businesses throughout Dorset and beyond. Whether you need on-site support or remote assistance, we’re here to help.

Weymouth

Fast on-site support for businesses in Weymouth and surrounding areas

Bournemouth

Comprehensive IT services for Bournemouth's growing business community

Poole

Managed IT support for Poole businesses of all sizes

Dorchester

Local IT expertise for Dorchester companies

Bridport

Reliable IT support serving Bridport and West Dorset

Christchurch

Professional IT services for Christchurch businesses

Ferndown

Dedicated support for Ferndown's business sector

Swanage

IT management for Swanage and Purbeck businesses

Plus remote support available across the entire UK. No matter where your business is located, our team can help keep your systems running smoothly.

Frequently Asked Questions About Dorset IT Support

How much does managed IT support cost in Dorset?

Our managed IT support starts from £15 per workstation per month. We offer flexible packages tailored to your business needs, with no hidden fees or surprise bills. Contact us for a customised quote based on your specific requirements and the size of your team.

Do you provide on-site support in Dorset?

Yes! We’re based in Portland, Dorset, and provide on-site support throughout Dorset, including Weymouth, Bournemouth, Poole, Dorchester, Bridport, Christchurch, Ferndown, and Swanage. Most issues are resolved remotely for faster response times, but we’re always available for on-site visits when needed.

What areas of Dorset do you cover?

We serve businesses across all of Dorset from our Portland base. This includes major towns like Weymouth, Bournemouth, Poole, and Dorchester, as well as smaller communities throughout the county. We also provide remote support to businesses anywhere in the UK.

Are you available 24/7?

We offer 24/7 system monitoring that catches problems automatically and resolves many issues before they affect your business. Our support team is available during UK business hours (Monday-Friday, 8am-5:50pm), with emergency support available for critical issues outside these hours.

Do you require long-term contracts?

No. We believe in earning your business every month through excellent service. Our flexible approach means no lengthy contracts locking you in—you can adjust or cancel services with reasonable notice. We prefer to keep clients because they’re happy, not because they’re trapped.

How quickly can you respond to IT emergencies?

For managed service clients, we typically respond within 15 minutes for critical issues. Our proactive 24/7 monitoring system often detects and resolves issues automatically before they become emergencies, preventing 85% of potential IT issues.

What makes you different from other Dorset IT companies?

We’re a local Portland-based team that assigns a dedicated engineer to your account. You get the same person who learns your business inside and out. We offer transparent pricing from £15/workstation, no long-term contracts, and focus on proactive prevention rather than reactive fixing.

Can you help with cybersecurity and GDPR compliance?

Absolutely. We provide comprehensive cybersecurity services, including Cyber Essentials certification, advanced email protection, endpoint security, and firewall management. We help ensure your Dorset business stays compliant with UK data protection regulations, including GDPR.

Ready to Transform Your Dorset Business IT?

Stop wasting time and money on IT problems that could be prevented. Our managed IT support services keep your Dorset business running smoothly with proactive monitoring, expert support, and transparent pricing from £15 per workstation.

Get your free IT health check today and discover how much more productive your team could be with reliable, secure technology.

Get Your Free IT Health Check

01305 310006

hello@hgcit.co.uk

Portland, Dorset, UK

Monday - Friday, 8am - 5:30pm

Please complete the form below to contact us

Managed IT Support

At HGC IT Solutions, we provide expert IT services in Dorset, tailored to meet your specific needs. Our certified team provides world class support, cost-effective solutions, and enhanced security to protect your business.

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