Comprehensive managed IT support for UK businesses. We provide 24/7 monitoring, rapid response support, cybersecurity protection, and cloud management—all from our UK-based team in Portland, Dorset. Reduce IT costs, eliminate downtime, and focus on growing your business.
✓ From £15/workstation per month | ✓ UK-based support team | ✓ No long-term contracts
Do any of these IT frustrations sound familiar? You’re not alone. These are the most common challenges we hear from UK business owners every day:
Server crashes, network failures, and unexpected outages disrupt your business operations. Every minute of downtime costs you money and damages your reputation with customers.
Ransomware attacks, phishing emails, and data breaches are increasing. Without proper protection, your business data, customer information, and reputation are at serious risk.
When IT problems occur, waiting hours or days for help means lost productivity. Your team can't work effectively, and your business grinds to a halt while you wait for support.
Break-fix support means surprise bills every time something breaks. You never know what IT will cost month-to-month, making budgeting impossible and causing cash flow stress.
Hiring full-time IT staff is expensive and difficult for small businesses. Salaries, benefits, and training costs add up quickly, but you still need reliable IT support.
Legacy systems slow down your team, create security vulnerabilities, and limit growth. But upgrading feels overwhelming without expert guidance on what to change and when.
At HGC IT, we take a proactive approach to managed IT support. Instead of waiting for technology to fail, we prevent problems before they impact your business. Here’s how we transform your IT from a constant headache into a reliable business asset:
We monitor your entire IT infrastructure around the clock, detecting and resolving issues before they cause downtime. Our automated alerts and regular health checks mean problems are fixed while you sleep—reducing downtime by up to 85%.
When you need help, our UK-based team in Portland, Dorset responds fast. Critical issues get immediate attention—typically within 15 minutes. Remote support is available instantly, with on-site visits when needed.
Multi-layered security including next-gen firewalls, advanced threat detection, regular security patches, and employee training protects your business from ransomware, phishing, and data breaches—all managed for you.
No more surprise IT bills. Our all-inclusive managed IT support starts at just £15 per workstation per month. You get transparent, predictable pricing you can budget for—with no hidden fees or unexpected charges.
You'll have a dedicated IT engineer who knows your business, your systems, and your team. Get personalised support from someone who understands your specific needs—no more explaining your setup to different technicians.
We don't just maintain your current systems—we plan for your future. Get expert guidance on technology upgrades, cloud migration, and IT investments that support your business growth and keep you competitive.
Managed IT support services involve outsourcing your company’s technology management to a specialist provider (MSP). Instead of hiring in-house IT staff or relying on break-fix support, you get comprehensive, proactive management of all your IT infrastructure for a predictable monthly fee. This includes 24/7 monitoring, maintenance, security, help desk support, and strategic IT planning. Think of it as having a complete IT department, without the overhead.
Our managed IT support services start at £15 per workstation per month for small businesses. The exact cost depends on factors like the number of users, complexity of your IT infrastructure, specific services required, and support level needed. We offer customised packages with transparent, all-inclusive pricing and no hidden fees. Most small businesses (10-50 employees) typically invest £1,500-£3,000 per month for complete managed IT support. Contact us for a personalized quote based on your specific business needs.
Break-fix support is reactive—you only call when something breaks, resulting in unexpected downtime and unpredictable costs. Managed IT services are proactive—we monitor your systems 24/7, perform regular maintenance, and fix problems before they impact your business. This approach reduces downtime by up to 85% and provides predictable monthly costs instead of surprise bills. With managed services, you also get strategic planning, security management, and unlimited support—not just emergency fixes.
No. At HGC IT, we don’t believe in locking clients into lengthy contracts. We operate on flexible monthly terms because we believe in earning your business every month through excellent service. If you’re not satisfied with our managed IT support, you’re free to leave with appropriate notice. We’re confident in our service quality and prefer to keep clients through performance, not contracts.
Our response times depend on issue severity. Critical issues (complete system outages, security breaches) receive immediate attention—typically within 15 minutes. High priority issues get responses within 1 hour, and standard requests within 4 business hours. However, our proactive 24/7 monitoring often catches and resolves problems before you even notice them. Many of our clients go months without needing to contact us because we prevent issues before they occur.
Our comprehensive managed IT services include: 24/7 network and system monitoring, unlimited help desk support (phone, email, remote), proactive maintenance and updates, cybersecurity protection (firewalls, antivirus, threat detection), data backup and disaster recovery, cloud services management (Microsoft 365, etc.), strategic IT planning and consulting, regular system health reports, and a dedicated IT engineer for your account. Everything you need to keep your technology running smoothly and securely.
Our entire support team is based right here in the UK—specifically in Portland, Dorset. We don’t outsource to overseas call centres. When you contact us, you’ll speak with our local team who understand UK business regulations, time zones, and compliance requirements (GDPR, etc.). This means better communication, faster response times, and support that understands your business context.
Yes. We provide managed IT support services to UK businesses across multiple industries including retail, professional services, finance, healthcare, manufacturing, and hospitality. Each industry has unique IT requirements and compliance needs—we customise our services accordingly. For example, healthcare clients need HIPAA considerations, while financial services require specific security protocols. We’ll assess your industry-specific needs during our free IT health check and create a tailored support plan.
We stand behind our service. If issues arise despite our proactive monitoring and management, we resolve them at no additional cost—it’s included in your monthly fee. We also conduct regular service reviews to identify any recurring problems and implement permanent solutions. Our goal is continuous improvement of your IT infrastructure. Additionally, we maintain detailed documentation of all work performed, so you have complete transparency into our service delivery.
Absolutely. We offer flexible managed IT support packages that can start small and scale as your business grows. Many clients begin with basic monitoring and help desk support, then add cybersecurity, cloud services, or backup solutions as needed. Our modular approach means you only pay for what you need right now, with the flexibility to expand services when it makes sense for your business. We’ll recommend the most cost-effective approach during your free consultation.
Many UK small businesses still rely on break-fix IT support—paying only when something breaks. Here’s why switching to managed IT services saves money and prevents headaches:
| Feature | Break-Fix Support | Managed IT Services |
|---|---|---|
| Approach | ❌ Reactive (fix after breaking) | ✅ Proactive (prevent issues) |
| Monitoring | ❌ None | ✅ 24/7 automated monitoring |
| Cost Structure | ❌ Unpredictable invoices | ✅ Fixed monthly fee |
| Downtime | ❌ Hours to days | ✅ 85% reduction |
| Response Time | ❌ No SLA(hours/days) | ✅ 15 minutes (critical issues) |
| Cybersecurity | ❌ Your responsibility | ✅ Included (multi-layer protection) |
| Dedicated Engineer | ❌ Different tech each time | ✅ Knows your business & systems |
| Strategic Planning | ❌ Not included | ✅ Quarterly IT roadmap reviews |
Get your free IT health check today. We’ll audit your current IT setup, identify vulnerabilities and inefficiencies, and show you exactly how managed IT support can save you money while improving security and performance.
✓ No obligation | ✓ No pushy sales tactics | ✓ Get started in 24 hours
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